Return Policy

*ALL TRADING CARD PRODUCTS ARE FINAL SALE*

For all other items, you can return within 14 days of purchase, unopened for a store credit or exchange. The shipping charge will be up to the customer to pay.

For order cancellations we cannot offer a refund at this time. If you would like to cancel your order, you will receive store credit towards a future purchase.

We will gladly accept exchanges on unopened products within 14 days of purchase. Products must be accompanied by a receipt and can be exchanged for anything in the store or returned for store credit. If the value of the exchange exceeds that of the item being returned, you will be required to pay the difference and if the value is less than the item being returned, you will be issued the difference in store credit. We do not offer refunds.

If you receive a damaged product, you are required to notify us by email at team@shopcasualgames.com within 24 hours of the product being delivered.

If a game you purchased from us has missing or damaged components, please contact the game's publisher for replacements. Most publishers have a contact page and will be able to ship you replacement pieces free of charge. If you need help getting in touch with a publisher, please let us know and we can direct you to the appropriate contact.

Please note, there will be no refunds on ripped boxes.

This is a common issue as items are shipped directly to us from manufacturers in bulk containers. This will not be accepted as a reason for a refund, store credit or exchange.

All policies are subject to change at anytime without notice.